Privacy Policy

Last Updated: 17JAN2026

Welcome to Pico Audit (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it when you visit our website picoaudit.com (the “Site”) and use our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Site, or otherwise when you contact us.

A. Personal Information Provided by You

Depending on how you interact with the Site, we collect the following:

Contact Information: When you fill out our “Contact Us” form, we collect your name, email address, phone number, and the content of your message.
Account Credentials: When you register for the User Portal, we collect usernames, passwords, and account recovery information.
Payment and Billing Data: If you purchase a license via WooCommerce, we collect data necessary to process your payment, such as your payment instrument number (such as a credit card number) and the security code associated with your payment instrument. Note: All payment data is stored by our payment processor(s). We do not store full credit card numbers on our servers.
Quote Request Data: When you request an automated quote, we collect information regarding your business needs, company size, and specific auditing requirements to generate an accurate estimate.
Support Interactions: When you use our technical support chat bot, we collect and store the transcripts of those conversations to improve our service and assist with troubleshooting.

B. Licensing and Device Information

To facilitate the generation of activation codes through our User Portal, we may collect specific device identifiers (such as a Hardware ID or MAC address) from the machine where Pico Audit is installed. This ensures that licenses are valid and prevents unauthorized usage.

C. Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and country.

2. How We Use Your Information

We use personal information collected via our Site for legitimate business purposes described below:

To facilitate account creation and logon: We use the information you provide to manage your account in our User Portal.
To fulfill and manage your orders: We use your information to process payments, returns, and exchanges through WooCommerce.
To generate licenses: We use device data submitted via the portal to generate unique activation codes for your software licenses.
To provide technical support: We use chat bot transcripts and contact form data to troubleshoot issues and respond to inquiries.
To send administrative information: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.

3. Sharing Your Information

We only share information with the consent of the following third parties:

Payment Processors: We share payment data with our payment gateway providers to process transactions securely.
Chat Bot Providers: Technical support chats may be processed by third-party AI or chat interface providers to facilitate the conversation.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us (including the use of SSL encryption for the User Portal and checkout), please be aware that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

5. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to request access and obtain a copy of your personal information.
The right to request rectification or erasure of your personal information.
The right to restrict the processing of your personal information.

To exercise these rights, please contact us using the information below.

7. Contact Us

If you have questions or comments about this policy, you may email us at support@picoaudit.com or by post to:

Kendrick Sales 30300 Jack Springs, CA, Tehachapi, CA 93561